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TripAdvisor Names The World’s Dirtiest Hotels

TripAdvisor Names The World’s Dirtiest Hotels It made the news at CNN a few hours ago. Then Time NewsFeed picked up and amplified the story: TripAdvisor has just come out with its list of the top dirtiest hotels in the world. And some of them are pretty bad. Take the Aqua Gumbet Hotel in Turkey or rather in this case ... Read More »

Mad Guests and UFOs: Why Hampton Hotels Are Number 1

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Mad Guests and UFOs: Why Hampton Hotels Are Number 1 Did you hear the story of the Hampton Hotels guest who took advantage of the chain’s 100%, no-questions asked refund policy? She complained the UFO’s outside her window kept her awake all night. She got her money back. Or, as USA Today reported, how about the guest who asked for ... Read More »

Six Star Hotels? Don’t Believe It! Ratings Inflation.

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Six Star Hotels? Don’t Believe It! So far no international classification for hotels exists, but that hasn’t stopped ambitious hotel marketers from slapping any number of stars, diamonds, cacti on their properties and touting them as 5 or 6 or even 7 star properties, whatever that may mean in real service and amenities. I think the ratings inflation trend began ... Read More »

Out Guessing The Hotel Guests

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Out Guessing The Hotel Guests It’s one of the great ironies of social networking that companies, in this case hotels, hire top marketing research firms and pay them big bucks to determine customer needs and levels of satisfaction. Instead, the hotels should really spend more time reading the comments posted to their sites or blogs and get no-cost, real-world, real-time ... Read More »

Bad Reviews Usually Mean Negative Experiences

Bad Reviews Usually Mean Negative Experiences If a review in TripAdvisor (TA) or any other rating site is bad, then probably the experience was bad. With simple logic, Hotelmarketing.com says the aim of the hotel or airline or resort should not be to stop negative reviews, but “ to stop negative experiences in the first place. Cure the cause not ... Read More »

Six and Seven Star Hotel Rating Inflation

Hotel Rating Inflation From Kaleel ftp etc So far no international classification for hotels exists, but that hasn’t stopped ambitious hotel marketers from slapping any number of stars, diamonds, cacti on their properties and touting them as 5 or 6 or even 7 star properties, whatever that may mean in real service and amenities. I think the ratings inflation trend ... Read More »

Is Any Hotel Worth Six Stars?

From Kaleel ftp etc My jaw dropped when Professional Travel Guide (Now defunct!) announced that it would add a new tier to its Star Services ratings for hotels: Six Stars! What qualifies as s a Six Star rating? Places we’d never be able to stay in. Places like Austria’s Capella Schloss Velden; New York’s Lowell Hotel; Dubai’s Mirage. Forget about ... Read More »

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